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F.A.Q.

How do I return something?

The easiest way to initiate a return is:

1. login to your customer account using the email you provided at checkout. You can login Here.

2. Click on the order you'd like to return.

3. In the upper right corner click the "initiate return" button

4. Select a reason for the return.

5. Click "request return"

6. Once your request is approved, you will receive an email with return instructions and a prepaid return label.

You can learn more about our return policy here

You may also initiate a return by calling us, using the "chat" button on our website or by emailing us at support@shopmerakini.com

Where will my order ship from?

Your order will always ship from one of our US fulfillment centers.

Most orders will be sent from either our California or Florida location.

Merakini is a US company based in Tampa, Florida. We only ship within the United States.

How do I track the status of my order?

You can track the status of your order several different ways.

1. Login to your customer account, using the email address you provided at checkout here

2. Click the "Chat" button on our website and provide your order number or name.

3. Check your email for your shipping confirmation email and click the tracking link provided.

3. Contact us at (813) 485-4787 or support@shopmerakini.com.

Does Merakini have an affiliate program or work with influencers?

We do! You can learn more about our affiliate program here

It's a great way for loyal customers, influencers, bloggers, journalists and affiliate marketers to earn a set commission promoting our products. You are able to create product specific links, request commission increases, access marketing materials, track your sales and more.

Influencers looking to partner with us for future campaigns or request product should contact:

marketing.team@shopmerakini.com

Who do I contact regarding business inquiries?

All business inquiries related to marketing, brand partnerships, media requests, paid social media and influencer campaigns, product requests etc. should be sent to:

marketing.team@shopmerakini.com

All business inquiries related directly to retail operations such as wholesale accounts, brands, vendors, resale certificate verification as well as any urgent business matters can be sent to:

Lauren@shopmerakini.com

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